While all companies need top-notch customer service, tech support is a unique field that requires a specific set of skills. To ensure your company provides the elite support customers deserve, follow these essential tips for IT tech support experts. Effective communication is a must in IT support. Verbal and written communication skills allow reps to interact with customers, understand their issues, and explain solutions in a clear manner.

1. Listen

One of the most important IT skills is knowing how to listen. Technical support specialists often interact with frustrated customers, so it's important to be able to deescalate the situation and keep them calm. They also need to be able to pick up on the subtle clues that indicate whether or not a customer is understanding their response, or if they're frustrated with the product in general.

For example, if a customer is calling about a specific error on their computer, it's important for the IT support specialist to understand what the error means so they can explain it in a way that the user will be able to resolve the problem themselves. This is why it's worth sending candidates a Customer Service test when hiring IT tech support specialists.

2. Ask Questions

With customers becoming increasingly tech savvy, IT support professionals often deal with complex questions that require in-depth knowledge. To avoid losing clients, these technicians need to stay updated on new technology and be able to troubleshoot problems that may arise from the latest software releases.

For example, a technical interview question might ask candidates to name the latest computer processors. Having the ability to explain what a central processing unit is and why it is important can help you stand out as a top IT support candidate.

Another way to stay updated is to regularly visit online IT forums and social media channels. This can help you stay on top of the most common customer queries and free up time to answer more in-depth questions.

3. Acknowledge Errors

A big part of IT support is troubleshooting, and sometimes a customer will present an issue that requires a specialized expertise or knowledge. That said, customers should not be volleyed between multiple team members to explain their problem each time they call for help.

When an IT support technician reaches the end of their knowledge, they can use tools to transfer the call to a higher level of support. This typically happens in tier 2, where a technician with more experience can address the issue.

When a mistake is made, it’s important to acknowledge the error and make it clear you take full responsibility. This helps build trust in the customer and prevents distrust from arising. In addition, IT support teams should avoid using jargon in error messages and use color-coding that follows accessibility guidelines for those with vision disabilities.

4. Stay Positive

Technology is a powerful tool, but it can also be confusing and frustrating for many people. Having a good IT support system in place is crucial for keeping customers happy and productive. Tech support representatives should listen to customers carefully and understand their issues before responding. They should also treat their customers cordially, even if they are upset or angry.

A great way to keep your IT support team up-to-date is by providing them with training opportunities. This can help them stay familiar with new technologies and advances that are changing the way businesses operate. Then, they can continue to provide their customers with top-notch service.

5. Stay Updated

The best IT tech support expert know that learning hands-on is the only way to truly understand how technology works and doesn’t work. This is especially true for those who have a jack-of-all-trades position, like first line IT support, which deals with more general end-user questions. This level of IT support utilizes self-service options such as FAQs and knowledge bases, so that users can resolve their own queries. This frees up first-line support to tackle the most complex IT questions.

Level-two technical IT support has more specialized and in-depth product and service expertise. This tier is where most end-user issues are fixed, with the highest level of product and service specialists—including engineers, programmers, and chief architects who designed the products—reserved for rare incidents that cannot be resolved at lower levels.

If you are here, you also encountered the pop-up stating, ‘Not Registered on Network’ on your Android device. There are many possibilities for getting this error. There may also be a problem with your device. For all your queries, in this article, all the solutions are provided. All the below-mentioned methods can help you to fix the Not Registered on Network issue. 

Airplane Mode Toggle 

There is a very common and easy solution, enabling the Airplane mode and then turning it off. 

Steps to do this are:

• Swipe down your phone screen and tap the Airplane Mode option. And again, tap the option to turn it off. 

You can do this from settings:

• Go to Settings 

• Tap the Airplane mode option.

• Tap the toggle button on and again off. 

Restarting your device

If the above method was not up to the mark, you could go ahead by restarting your Android device to resolve the Not registered on network issue. 

Here’s how you could do this:

• On your phone, hold the Power button while pressing it.

• Tap the Restart button.

• Your phone will reconnect to your carrier immediately after restarting.

Reinserting the SIM card:

The inability of your phone to read your SIM card is one of the causes of the “Not Registered on Network” issue. It’s possible that your SIM card wasn’t correctly fitted into your phone, which can lead to a number of network problems. Take the SIM card out to repair this error. Insert the SIM back into the phone.

Update Your device

Your phone’s network issue may be caused by the fact that you’re using an outdated version of the Android operating system. As a result, it can be best to update your phone’s software to the most recent version and see whether that solves the network issue. Your phone can be updated for free to the newest Android OS version. You need an active internet connection for this action.

• Open your phone’s Settings.

• Select System from the Settings menu by scrolling down.

• Tap System updates.

• Check for new updates on your phone.

• Install any updates which are available for your phone.

Select Carrier

You can manually locate the carriers in your area and select the appropriate one.

• Open Settings on your device.

• In Settings, click Wi-Fi & Network.

• Next, click SIM & Network.

• Select the SIM card having the issue.

• Select Network operators by tapping it.

• To prevent your phone from automatically locating and choosing a carrier, disable the Choose automatically option.

• Give your phone permission to look up a list of carriers.

• Your phone will reconnect to that carrier when you tap the name of your carrier in the list.

Conclusion

The probability is that your phone’s SIM card slot is broken if your phone still cannot connect to the internet even after putting in a fresh SIM card. It is advisable that you take your device to a mobile service center in this situation so they can inspect the slot. If the slot is fixable, the repair facility must be able to correct it.

Are you getting troubled because of iMessage deactivation on your iPhone? Here we have come for you to resolve your iMessage waiting for activation error. 

What is iMessage Waiting for Activation Error?

This error arises when a message on your Apple device is not sent. Once you enable this function, you will be able to send messages. People who want to get rid of the iMessage Waiting for activation issue can further read the methods mentioned below.

Methods to resolve iMessage Waiting for Activation Issue

Check Data Connection

A Wi-Fi connectivity problem could be the cause of iMessage waiting for activation. Tap Wi-Fi after opening Settings. Ensure your Wi-Fi network has a checkmark and the switch next to Wi-Fi is switched on.

Cellular data can also be used to activate iMessage if Wi-Fi is not available. Toggle the switch next to Cellular Data on and off again by going to Settings -> Cellular Data.

Turn on and off Airplane Mode to solve the imessage waiting for activation error.

Try toggling Airplane Mode on and off after enabling Cellular Data or Wi-Fi. It can resolve a small technical issue preventing your iPhone from connecting to your wireless broadband or Wi-Fi network.

To activate Airplane Mode, open Settings and tap the switch next to it. The switch will be green while Airplane Mode is engaged. Tap the switch once again to exit Airplane Mode after a brief delay.

Check Date & Time Zone

Your iPhone's time zone setting could also cause the iMessage waiting for activation." Ensure your iPhone is set to appropriate time zone by going to General Settings: Date & Time. Your iPhone automatically sets your time zone based on where you are right now.

Restart Your Apple device to solve the imessage waiting for activation error

After selecting the appropriate time zone and connecting to data or Wi-Fi, if it still displays "iMessage waiting for activation," try restarting your iPhone.

Turn off and on iMessage

Turning iMessage off and back on will restart it if there was a problem when it attempted to activate.

Tap the switch next to iMessage under Settings: Messages. The switch will be white when iMessage is off. To restart iMessage, press the switch once more after some time 

iOS Update

When the iMessage waiting for activation problem appears, Apple advises updating to the most recent version of iOS, so check Settings to see whether an update is available. Apple often publishes new software updates to enhance security, provide new features, and correct bugs.

Reset Network Settings to solve imessage waiting for activation error

Reset network settings on your Apple device if no carrier settings updates are available. After doing this, your iPhone's cellular, Bluetooth, Wi-Fi, and VPN settings will all be restored to their factory defaults.

The Bottom Line

We hope the above methods would have helped you to resolve the iMessage waiting for activation issue. If you are stuck anywhere after performing all the actions, you may need to go to the Apple support center, and they can only help you.